Privacy Policy

Introduction

Luster Echo ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our environmental consulting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luster-echo.com or engage our services.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and relevant state privacy legislation.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact or enquiry form
• Request a quote for our services
• Subscribe to our newsletter
• Communicate with us via email or other means

This information may include:

• Name and contact details (email address, postal address)
• Business or organisation name
• Project-related information you provide
• Any other information you choose to share

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver the environmental consulting services you request
• Communicate with you about your projects
• Send administrative information and service updates
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

• To trusted service providers who assist in operating our website and conducting our business, subject to confidentiality agreements
• When required by law or to protect our rights
• In connection with a business transfer or merger

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project-related information may be retained for longer periods as required by professional standards and statutory obligations.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Luster Echo
42 Botanical Gardens Road
Melbourne VIC 3000
Australia

Email: [email protected]